The bigger the team, the more difficult it is to coordinate. Inspired by suggestions from customers with large deployments, we've introduce user groups as one of the killer highlights in the new Wrike Enterprise plan.  This feature lets admins organize users by project, department or location, allowing you to share data with multiple users effortlessly. Buckle up and we'll give you the quick tour!

Where to Manage User Groups

If you’re an administrator in Wrike, you'll find the “Groups” tab
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on your workspace. This is where you will manage users in the account, get detailed overviews of groups and users, invite new users, and add users to groups

Default User Groups: Overview of User Types

By default, every user in your account is categorized into one of these 5 groups based on the user license:
  1. Regular users can access all Wrike features and see other users’ info, such as their time spent on tasks and their scheduled tasks on the timeline, among many other things.
  2. External users have the same abilities as regular users, except they can only see the info of users who have shared folders with them.
  3. Collaborators can view and complete tasks, add comments and attach files. Just like external users, they can only view the people with whom they share folders and tasks.
  4. The Invitation Pending group includes invited users who haven’t signed up yet. Consider resending or canceling the invitation.
  5. Ungrouped users are not included in any custom group (see the next section).
Wrike default user groups

Custom User Groups: Visualize Your Organization’s Structure

While default groups are predefined and identical for every account, custom user groups and subgroups represent the actual employee clusters in your organization. Dividing users into groups is also extremely useful for selective data-sharing, as it helps managers quickly adjust user access to folders and tasks.
Note that you can include one user in several groups at once. One of your developers, Emma, may decide to take part in the next volunteer event and thus should be included in the “Developer” and “Volunteers” groups. Wrike groups for users

Best Practices for User Groups

1. “User Group” Thinking 

You can save a lot of time and effort if you think in terms of groups, rather than users. Next time you create a project folder, share it with a group, rather than individual users. This way, all your designers can follow the updates to a new brochure. Keep in mind that if you share a folder with a group:
  • The folder becomes shared with all subgroups under the main user group.
  • You won’t be able to unshare the folder from a subgroup or from a person in this group.
  • It’s impossible to unshare a subfolder or any task in this folder from this group.
This way, you’re sure that important data cannot be overlooked or mistakenly unshared by any of the group members.

2. One-Click Onboarding Process 

In fast-growing companies, new employees join up on a regular basis. This is a challenge for project managers who need to provide newcomers with access to the data they need to hit the ground running. User groups make it easy. As you add each of the new employees to a group (say, new copywriters added to the “Marketing” group), they instantly get access to all the folders shared within that group. Pro tip: Create a special “Welcome” folder with materials for newcomers (guides, official instructions, onboarding documentation, lists of crucial tasks) and share it with the “Newcomers” group. This way, new employees can see it the minute they are added to the “Newcomers” group.

3. Organizational Chart

Using groups as a hierarchy is a great way to illustrate your team's structure. Whether you choose to group users by project or location, one look at the group tab is enough to glean insight about the different teams in the account. Overview done! Now go manage your user groups like a boss.
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