3 Proven Ways to Keep Your Customers Happy
How can you achieve customer service so fine that clients actually comment on it and spread the word about your company? Learn from the benchmark experiences of other companies, and benefit from the latest technologies to facilitate your work. So, what are client management tools? , a leading provider of Electronic Data Interchange (EDI), has been
Want to Ramp Up Customer Acquisition? First, Break Down Your Campaigns
Customer Acquisition teams manage thousands of campaigns across dozens of channels. Here’s some tips from the team here at Wrike about how to optimize lead gen campaigns and refine your customer acquisition strategy for maximum impact.
Stop Customer Churn in Its Tracks! Tips to Improve Retention and Revenue From the Inside Out
The customer churn rate is huge after a single negative experience with a company — more than half of customers won’t return. Reasons for customer churn vary, but the problem stays the same: Companies must determine why customers are leaving, as well as ways to reduce customer churn. Check out this webinar for more information.
Why Customer Retention Is More Important Than New Revenue
Customer retention is key to boosting revenue, reducing business costs, and improving customer feedback. Read more to discover strategies and solutions on how to improve, measure, and calculate your business' customer retention and, as a result, customer satisfaction.
The Secret Ingredient Your Customer Experience Is Missing
It’s undeniable that happy, engaged employees can dramatically elevate the customer experience and your bottom line. It also takes continued investment by the entire organization to keep employees engaged, but how? Read our tips on how to increase employee engagement and enhance your customer experience.
Collaboration to Configuration: How Connecting Workflows Impacts the Customer Experience
Behind every successful cross-functional relationship is a set of tools to advance communication and productivity. Here are 3 workflows every company should connect to optimize the customer experience.
Why Real-Time Customer Support is a Business Must-Have
In Nic's post, you'll learn a little bit about the optimal turn-around time to give an answer to a question, the importance of well-written FAQ pages, and our experience with support via social media. "When you have great real-time support, customers will talk to you more often because they have confidence that they’re going to get
How Professional Services Teams Are Breaking the Customer Churn Cycle (Infographic)
We surveyed over 1,000 professional services teams to learn about the top challenges they face around client retention, resource management, collaboration, technology, project processes, and more.
Break the Customer Churn Cycle and Grow Your Professional Services Company
We wanted to understand the challenges professional services teams face around work management, so we surveyed over 1,000 adults who work for an agency, consulting firm, or provide billable services to external clients.
How to Respond to a Frustrated Project Customer
I'd like to say I never experience customer frustrations on any of my projects, but the truth is I've experienced some degree of customer frustration on nearly every project at some point during the process. It may be a big issue or it may be something miniscule, but at some point it usually happens. Customer frustrations
Why Project Management Tools Are the Key to Great Customer Relationship Management
What is customer relationship management and how can project management tools help you take it to the next level? This post covers everything you need to know about elevating and building client relationships and the benefits of customer interaction management.