Trifermed Eliminates All Email Communication With Wrike

Maximum transparency with the incorporation of customers and suppliers into Wrike

By inviting its customers as Collaborators, the Trifermed team has created a work space where clients can access and share the required information, and always stay up to date on how their projects are advancing. In this way, Trifermed is completely transparent to its customers, and all communications are situated in their proper context to avoid misunderstandings and achieve a quicker and easier exchange of information.

Trifermed also uses Wrike to communicate and work with its suppliers, using request forms to register the necessary orders or inquiries.

In addition, to help customers and suppliers adapt swiftly to the platform, Trifermed offers training to each collaborator given access to the account, thus ensuring that no communications are recorded outside Wrike and encouraging them to take an active part in ongoing projects and requests.

Privacy and compartmentalization with Wrike Spaces

One of the Wrike functions that has influenced Trifermed's work methods the most are Spaces, which are units for organizing projects and folders in Wrike. The Trifermed team uses Spaces, along with user roles and personalized access, to gather all the projects related to a particular client into one place.

By creating private Spaces for each customer, Trifermed ensures that information is only shared with those who are invited to the Space. Even if there are other external users who can access the account, they won't be able to see the private information inside those Spaces unless they are specifically invited.

"Each Space contains projects that include contact information, communication updates, shared documents, etc. We record it all in Wrike. In this way, the whole Trifermed team is up to date with what's happening in each project, including the customer themselves," explains Prof. Dr. Sergi Trilla, Founder, President, and CEO of Trifermed.

Wrike enables remote working in Trifermed

Faced with the challenge of having to work from home from one day to the next, the Trifermed team realized that all the good practices they had introduced over the years in relation to how they were working with Wrike had a crucial role to play at that time. In the years leading up to the COVID-19 pandemic, some Trifermad collaborators were working remotely from other countries, or were traveling most of the time, meaning that they often had to work from a plane. The rest of the team were working on site from the office in Sant Cugat, Barcelona.

"With Wrike, we realized that we had a more digital setup than we thought. We didn't have any processes in the company that weren't run through Wrike — nothing physical or local. Without realizing it, we were ready to switch to working from home overnight, without any interruption to our work," boasts Prof. Dr. Sergi Trilla, Founder, President, and CEO of Trifermed.

Resource management with Wrike

The next step for Trifermed in optimizing their work methods is centered on resource management.

"Being able to scale the team requirements based on the demand and the resources we have — that is our next challenge. To manage our resources suitably with Wrike," says Prof. Dr. Sergi Trilla, Founder, President, and CEO of Trifermed.

Conclusion

After almost eight years managing their projects in Wrike, the Trifermed team has been able to define and optimize all its work processes through the platform, ensuring that all communication is streamlined and centralized, and achieving a level of transparency that benefits not only the team, but also the customers and suppliers. As pioneers in the adoption of new functions, continuously optimizing their work methods, the Trifermed team is ready to meet any challenge that the future may bring.

"We're happy that Wrike is continuing to grow and be successful. After all these years, Wrike is much more than a software provider for us — it's a highly strategic partner," concludes Prof. Dr. Sergi Trilla, Founder, President, and CEO of Trifermed.