Wrike Support
We care about your Wrike experience. That’s why it’s so important to us to provide the best support to address any emerging issues and questions. Wrike Support is available in several packages depending on your needs, size, and budget.
Wrike support options | Free accounts | Paid accounts | Premium Support | Premium Support Plus* Contact sales |
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Help Center AI Chatbot Enjoy lightning-fast help from our AI chatbot directly in our Help Center. Available 24/7 for free to anyone who visits our Help Center. It is recommended to sign in with your Wrike credentials for the best experience (24/7) |
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Help Center live agent support Enjoy personalized help from live chat agent directly in our Help Center. Available 24/5 with all paid Wrike accounts. Please be informed that authorization with your Wrike credentials is necessary.(24/5) | – |
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In-app live agent support Enjoy personalized help from live agent directly in the Wrike desktop or web app. Available 24/5 with our Premium and Premium Plus support plans. (24/5) | – | – |
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Web form support with 1-hour response time Enjoy personalized help using our web form. Available 24/7 with our Premium and Premium Support Plus plans.(24/7) | – | – |
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Phone support Enjoy personalized help from live agent by calling our support center. Available 24/5 with our Premium and Premium Support Plus plans. (24/5) | – | – |
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VIP support for admins Treat your Wrike admins to personalized help from a designated admin support team in our Help Center chat, in-app chat, and web form. Available 24/5 with our Premium Support Plus plan | – | – | – |
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| Monthly support report Enjoy customizable monthly reports on how many support tickets your account creates, their topics, resolution times, and more. Available with our Premium Support Plus plan. | – | – | – |  |
*Premium Support Plus package availability subject to Wrike's discretion
Easy access to chat
Live chat directly in Wrike Workspace is available 24 hours on business days for all paid users.
Weekend support
On-demand support availability via Web Form and callbacks on weekends.
Priority phone support
Access to a direct priority support phone line 24/5, including bank holidays.
Fast responses
Guaranteed 1-hour first response time, including weekends.
Designated support team
A designated team of 1-3 support engineers with deep understanding of your account’s history will assist your account admins with all support needs.
Support reports
Get a monthly insight into support activity trends with customizable reports on ticket volumes, top subjects, and requesters.
Governance support
We can align our support processes with your internal guidelines and governance, ultimately reducing friction and improving case resolution.
Proactive issue monitoring
All incidents are clearly classified based on severity. We provide service-level objectives and proactive updates, so you can always stay on top of every case.
The average live chat response time for Wrike Premium Support
“Wrike Support shines in comparison to the support we get from other software companies.”
